Sky broadband issues. ‎13 Feb 2025 11:18 AM by mrbacon.

Sky broadband issues Just look out for the chat bubble to start the conversation. 4 and 5ghz combinations, router resets, full resets over night. Openreach and he didn't tell me anything but the connection was ok. Does anyone know how long this will take Yes, We have a lot of staff using Sky and TalkTalk broadband who have this issue (does not effect staff using BT, Vodafone or EE broadband/mobile hotspotting), starting on the 24th September 2022. Both Sky and BT are affected but Talk Talk seems fine. Post 2 of 3 Print; Report post; This message was authored by harbert906 This message was authored by: harbert906. Keep having broadband issues, keeps dropping, then re-establishing. Post 1 of 2 64 Views. Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was. Wifi stays connected and available during the issue but it loses entire internet connectivity for 15 to 30 seconds before going back to normal. The whole proces takes from 1 to 5 minutes. Good Afternoon All. Last weekend something changed, and now I can't connect through SKY but I have no issues connecting via a mobile/4g connection - nor do I have any issues using the remote desktop from any other broadband connection My Sky Broadband isn't working. Mysky says there are no issues. What's this? Sky Broadband Issues ‎16 Nov 2024 05:10 PM. My doorbell, Hive and everything else keeps coming and going too. Set up all went fine until I tried to use my work laptop. About Sky Community Offers. It won't connect to our main Samsung tv despite doing all the troubleshoots etc but will connect to other devices so we know it's working. About 18mths ago (approx) we started getting alot of issues with speed and connection. Anyone with the issue needs to request to be put through to the sky networks team stating a known fault with the SKY Wifi Max hub. 2. After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. To run a network check, enter your Sky Talk phone number Sky Outage Map. Having checked my broadband speed it's showing that since 26th January dropped from 21. Re: Netflix not working with Sky Broadband VPN/Proxy issue ‎25 Apr 2024 02:41 PM Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it. I do service checks to be told that the issue is outside of my property. 5 102 views. Sky. Broadband problems with connection; Discussion topic: Broadband problems with connection. The use of methods to share IP4 addresses between multiple customers is something every large ISP My broadband drops repeatedly, multiple times a day. An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. Shame on you Sky. Over 70,000 Sky broadband users were affected by the outage at 10pm on Tuesday night accordi My connection is an ongoing spinning. I work fully Hi all, I know the Double NAT issue is not uncommon on here but this is my situation/issue: 1) Using a sky max hub for broadband . Broadband issues ‎22 Jan 2025 08:24 PM. Broadband issues outside of my property ‎28 Dec 2024 08:03 AM. Anyone else having issues in South East. ” I recently switched broadband provider from BT to SKY and I am now unable to connect my work laptop to its VPN and my company has explained that it is a SKY issue. Post 3 of 160 3,165 Views. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. broadband speed has become unreliable, varies between 0. everything works as it should. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. @SD41 Has you broadband been down more than 1 hour as the service checker shows historical data. Re: Broadband issues ‎30 Jan 2025 04:24 PM. Broadband issues again ‎01 Dec 2024 01:39 PM. We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. i did all the test as suggestd by Sky and they also failed. So sorry you have had all this trouble, it is very frustrating isn't it. Start a new discussion. Sky broadband has been connected now for around 3 months. However have you disabled Sky Broadband Shield as that has caused issues in the past with a few VPNs? ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access Problems with internet dropping, Also can't get to Sky on comuter unless I use my security server. I have been a sky customer for 12yrs. It is happening serveral times an hour . This may need changing to WPA2 in the My Sky app WiFi settings. The joke in IT circles is that faults are either DNS or BGP issues and some searching suggests connecting to sites via their IP address is working, meaing this issue may fall into the DNS camp. Morning, We were upgraded to fibre at the end of November and the internet has been very unreliable since. After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period Broadband & Talk | Broadband | Problems after fibre installation; Sky have sent us a replacement hub and this appears to have solved the issue and we now have our landline back! Still having a few issues with some connections but will be back in touch if this isnt resolved. Placed an order with SKY on 13/09/24 for Fibre. On average, new discussions are replied to by our users within 4 hours Finally have this now resolved by the Sky networks team. Sky Broadband & Talk. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. Inevitably some have leaked onto a certain auction site, but Switching to Sky Broadband issues ‎16 Oct 2024 05:10 PM - last edited: ‎17 Oct 2024 08:54 AM by Daniel-F. I have been looking at moving to use my own router with Sky Broadband on my Gigafast Sky Product. If you have found this solution helpful please tick this as the answer. Even if you do have a fast enough upload at the Hi @Gra66 . Two other reliable broadband testers show my speed between 0 and 7 mbs. Sign in to begin. I've done the speed checks and says it's ok however it appears to always drop out and has bad connection . I have had speed issues with Sky Broadband for some time now and today decided enough was enough so went on to sky and ran all their automated checks an their system says all is ok. Sky aren't!!! 4 weeks!!! How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. As of yesterday, my broadband dropped from its usual 30mbps to around 9mbps - I also noticed there is no dial tone on the landline too. Sky Community; Discussions; News; Tips; About; Offers; Sign In. * * * * * * * Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Hi . 6 Gbps download). If you get amber or red please follow the on screen instructions. It's not an email route to Customer Services. When I initially reported it the tech team told me that there was an 3rd Party Router Issues [link to this post] I am hoping that somebody can clarify something for me. They say it's a known issue with MAP-T on the SKY Wifi MAX hub but there is a firmware update coming that resolves the issue. Thanks for response guess i'll bell them tommorow and see what they offer. He then shared Our setup was Sky Superfast BB, Sky Q BB hub, Sky Q box, plus 2 Sky Q mini boxes. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic My concern is that there is an external issue which is impacting my broadband connection. Ive have my Sky Broadband installed yesterday and for the most part, its working fine. My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. Broadband & Talk | Broadband | Issues with internet connection; Discussion topic: Issues with internet connection. virgin media confirming engineer dates with clients. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Please advise. We had years of problem free broadband and internet with this set up, including WFH all over lockdown We switched to Sky ultrafast in September, Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. See any issues that might be affecting Sky Broadband & Talk services. Subscribe to RSS Feed; I believe the was not the router but with sky. I've tried to reset but the box is still slowly flashing green. But the engineer failed to connect us. 1 Like Reply. I have done everything possible and even tried phoning sky direct I have had dropping broadband problems for weeks. 5MBPS and 7 MBPS. Internet throughout the day is perfect - speeds up to 500Mbps. No known issues in your area. Sky broadband router slowly flashing green ‎23 Nov 2024 08:54 PM. I've have 6 engineers out both from BTOpen reach and Sky, got new router and cables the lot and all lines have been checked yet sky and BT both say there's nothing wrong yet my internet drops out every 2-3 minutes. A spokesperson for Sky informed us last night that the issue had now been resolved: “Some of our Sky Broadband customers in the West Yorkshire area might have experienced an issue with Google Services such as downloading and updating apps from the Play Store. Nothi Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. If you Sky broadband customers may, at times, face issues with their service including slow internet speeds and connection problems. The hub was delayed, and only delivered Saturday. Search. Posted by a Sky employee. Subscribe to RSS Feed; Mark Topic as New; For business VPN through a Max Hub the most likely cause of issues is the Sky deployment of Map-T, so I'll escalate your post. Does anyone have any suggestions or other thoughts on whst the issue could be? ive seen Broadband / BT Fibre broadband / BT and Sky affected by several issues; Options. Sky TV. The thing is with mine , I have had sky broadband for years, nothing has changed the tv, the router everything is just I'm having very similar problems with my new Sky Max hub . Unfortunately if there are network issues outside the home causing packet loss this could be quite difficult to initially identify and resolve. Posted by a @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . Real-time problems with Sky broadband. ANy advice welcome. It drops to a download of between 10 and 12 (usually around We have sky multiroandwhich I know runs via a mesh network. This has been very frustrating. The latest reports from users having issues in Leeds come from postal codes LS1, LS98, LS2, LS3, LS27, LS99 and WF3. Hi jayach, just wanted to say thanks a million for your post. As soon as. My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. Our work call performance was better via You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. and have been sent a new router by sky, and still get the same issues. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. There are 10s of millions of Openreach lines and unfortunately things break and have to be fixed. All the info you need to get the best service. Now Oct 2024. This may help clear out any temporary issues affecting your connection. Had a long online chat with G advisor who at the end said it's a domain issue. i have done the usual steps of resetting router and doing your online test which say it's fine in my a Switched from BT to Sky Broadband a month ago and paid the extra to have the Sky Max Hub. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known @Mick+D . @webwolf3000 I have Gigabit with Sky running though a Netgear RAXE500 with WiFi security set at WPA2. I move to sky to get an improvement. My wifi signal to my laptop has also decreased since @Davefc1 you have described the process for connecting devices that cannot be connected to the default dualband SSID modern routers like the white Sky Max hub very well. 0 Likes To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. Internet cutting out ‎13 Feb 2025 06:19 PM by Internet2. 0 Sky offers satellite television service as well as broadband internet and home phone service. I've tried all the usual stuff, but this is obvious an issue outside my control. My broadband is constantly cutting off and has been for the last week. Check your services real-time for your Sky Broadband & TV. Hi, I had OpenReach come to fit something in my house last week (not sure what it is tbh but it comes in through the wall from outside, and is attached to the internal wall, 4 lights on it). I will be also getting a tv and other items and I'm afraid the current issues will only get worse. I keep having to reboot the router, for short and prolonged periods. Posted by a Superuser, not a Sky employee. Thanks for escalating this. Broadband issues daily ‎04 Jan 2025 10:20 AM. Hi Sky experts . The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). Sky issues again after engineer visit about 2 week ‎13 Feb 2025 11:18 AM by mrbacon. Until last weekend I've been using a VPN to connect to my work PC, from home via a Mac using Microsoft Remote Desktop and my SKY wifi. I gather this is a software issue that My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. Been like this for 6 months now. However, this past week we can't connect to the WiFi for. Everything else other than the Sky router/ISP remain the same. We have about 10 devices that connect to WiFi, Ive tried 2. Issues with broadband speeds ‎16 Feb 2025 02:35 PM. Sky Community; Discussions; News; Tips; About; Offers; Broadband issues ‎15 Aug 2024 01:31 PM. Only on Sky Broadband Essential Plus Plan but never had these issues before any help appreciated (Shared this as it gets asked for in all other post's I saw with speed issue's) Broadband Speed Issue ‎09 Feb 2025 08:04 PM. My BT Seems like Sky are having massive issues today. . I am having this issue today and I feel like someof the other posts today may have the same problem. 0 to 5. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Subscribe to RSS Feed; You'll need to persist with logging an issue with Sky. Reset everything. I enabled uPNP yesterday and ratio is now showing 1:1 but same issues persist. You do not need a black Sky hub Asus routers which work well with Sky lines should also work. Hi we have been using sky since December 2023,and since then the speed is just getting worse ! We have not added any other devices to the WiFi , but it's still not working properly. If you are experiencing problems with Sky, please submit a report below. ISSUES with Sky Broadband appear to be resolved following a mass outage that hit the service on Tuesday. Phoning Sky to go through a telephone @Suziewoozy you are notvtalking to Sky in posting in the forum but even if you were it is unlikely they could tell you the exact cause. We've joined sky broadband today with Sky Max however we're having issues. We have done a reset several times and have been logging the speedtest results. 5 replies. Sky Community; Having the same issue alongside all of the houses in my estate who also have Sky broadband (20+) in Greystones. It is pretty simple using the My Sky app on the device you are going to use to run the Amazon app navigate to the Sky Max hub settings which should be in the Broadband/Product Options section. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. From your speed to your house you do seem to have a perfect speed. So many people are reporting issue here. However, the Q box does occasionally drop off but usually reconnects itself, or with help going through reset, within Switched from bt to sky broadband a few months back and router is in same place, same connection (terrible end of the line non-fibre to the house) About Sky Community Offers. Find out more @Lowki it is unfortunate that you have issues with your You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. There's a red light on the 'LOS' Openreach connection box. Happens on multiple devices Hi, I've been having broadband problems since 8th December and it's now new years. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. Here’s a summary of the problems: Mini Box Connectivity: The mini box won’t connect, although the Q box generally works (Cat 6 connection). leds on the hub when you lose connection and if possible includecyou black Sky hubs connection stats see Find your Sky Broadband router statistics Moved to Sky BB from EE few weeks back and have been struggling with MS Teams ever since. LONG discussion with Sky, blamed my end despite the fact I am able to access the 'join' pages of other providers! I give up. Zen internet on FTTP (900Mbps down, 100Mbps up). Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. My phone connects to the WIFI but it's not given me any service. We have 2 green lights but the middle one flashing orange. Switched from bt to sky broadband a few months back and router is in same place, same connection (terrible end of the line Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. However, the issue is still there. It's stopping both myself and wife from working from home. The temperature of your Sky hub is also probably unrelated as some @Arch1hols @SkyHelpIreland I would not recommend Sky Broadband to anyone in Ireland. No internet. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2 Sky Ireland BROADBAND issues ‎30 Dec 2022 05:01 PM. Recently 'upgraded' to Sky Wifi Max and have an extended hub. Once completed, if it reports back that all is good click on 'broadband' to run an updated test. The symptoms being that the router appears fine but a number of the household devices connected to the wifi do not have internet connectivity. He's left and I've had no contact since. 9 and has never gone back to normal and even going as low as 2. Check status. If it isnt the issue needs to be reported to Sky. Very disappointed. Find any problems and fix them; See your connected devices; Sign In. g. Power off your Sky Hub, modem, and any other network devices, wait for 30 seconds, then turn them back on. Test Your Broadband Check your broadband About Sky Community Offers. However it is not possible to change the DNS setup on the S Hello we keep having issues with broadband connection intermittently we have recently change providers to you from bt ( never had internet issues) since we been with you it's be more and more. went to bed last night all was ok. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. If someone has helped give them Like. Did a network reset and connected via the hub wps and all good for 5 hour's until it @Emma12342 . Sky Community; Discussions; News; Broadband issues ‎14 Dec 2024 11:12 AM. You will find this an issue thst affects all isps stull ising yhe copper network. I can stream movies and use some apps on my phone however it will not We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. skip to search Close Broadband menu Mobile Sky Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Close My Sky menu Help Help My Account Broadband TV Mobile Any else experience broadband issues in the TW19 area . When subscribed to Sky WiFi Max the service includes additional WIFi Max Pod boosters to improve the signal in areas difficult to reach, one needs to contact Sky for the WiFi Max Pod boosters. Due to these issues, we are considering switching back to BT or Community Fibre. My Sky Q box keeps losing service. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it Do this and then follow the instructions to connect your Sky Q box to Sky broadband. Sky broadband issue ‎10 Dec 2024 12:17 AM. Manage My Package - click to open detail panel Test Your Broadband overview. My WiFi is down AGAIN . By this I mean I have zero access to the router itself for about 5 minutes (192. Getting Internet not connected messages regularly. helped someone with a similar problem that had a Roku sat right next to their Sky Stream and moving away solved their issue. We've tried all the tricks, even had a sky engineer tell us are broadband is I have been having problems with my broadband over the last couple of days. Looked at the router and the light was red. utterly useless customer service. Your issue sounds complicated and if you are being dealt with by the priority team your call should be routed to them if you use the mobile registered to your account. Report post. This has had its wifi turned off and is wired into 2 below: 2) Have 2 Asus XT9 wifi mesh nodes around the house (wired backhaul) which are doing all the DHCP 3) Plex Having good broadband is key to Sky Stream. I have changed the cable to a higher quality one, and have disconnected our smart thermostat and moved the router to a Sky Broadband Issues ‎16 Nov 2024 05:10 PM. @AminDangra . Spoke to Sky advisor (domain expert) over the phone for 1. Search Sky Community. 8. Subscribe to RSS Feed; Mark Topic as New; The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on My WiFi is causing freezing on calls and video calls and I am only using one computer and one phone. Please Note: I am not a Sky employee. The 4 lights go off then come back on one at a time. Have also isolated the issue to the network given I can use Teams reliably from my phone We joined Sky Broadband last week. Since the new router a has been. Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. About Sky I have read all of the previous posts on this subject but I just can't work out the issue at all. 8 and 8. If this is if no help give Sky a call to report it to them. Post 5 of 5 21 Views. Post 1 of 2 111 Views. Subscribe to RSS Feed; Mark Topic as New; Sky Issues Reports Near Edinburgh, Scotland Latest outage, problems and issue reports in Edinburgh and nearby locations: Laura (@aberquine) reported a minute ago from Edinburgh, Scotland @SkyHelpTeam I’ve just signed up for Sky Broadband and can’t access the MySky app as I’ve had a SkyID linked to my email address when I was a customer 4 years ago. got the same issuetrying to switch my broadband to Sky. I run various smart plugs (mostly Tapo) and various Amazon Echos (Echo 4, Echo dot 5's and an Echo Studio) and have zero issues. The speed is slow as dial up almost. Sky Community; Discussions; Have you reported these issues to Sky? If not they cannot know there are any issues. He said he wasn't able to access the problem and would have to get someone else out to sort it. Also we're guaranteed 400 mega fast connection speed but when we test it on the PlayStation it says it's only at 25. I have been sent a new router but this still happens. Broadband Broadband issues ‎05 Feb 2025 11:24 PM. M Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. Work have confirmed it is not an Like you I'm a customer here, Sky Employees are clearly identified as such. _____ Hi, I was upgraded to a Max Hub about 3-4 months ago and have experienced persistent issues ever since. We've had ongoing issues with Sky for 4 weeks now, they're blaming virgin media as they use their lines. Off to see if any status updates from Sky, an initial check of the Sky status page says no problems, but various facebook groups are reporting problems. sky. Done all the checks on MySky and saying no problems. There are a variety of reasons for these issues, and some solutions can be found to Real-time outages and problems for Sky Ireland. Lasts for 10 minutes then drops again. Now the router light pulses green and when I try to connect to the internet it The broadband /wifi drops often. Hi, our broadband keeps dipping out on connection. If you use your Sky Talk line (or Sky Mobile if you have that) calls to Sky are free dial 150. Upload/download speed, Sky Router specifications, reset and personalisation. Sign in to get your answer quicker. I have a sky email account and was facing problems setting it up on Gmail app. Sky Community; Discussions; News; Tips; Broadband Issues ‎24 Jul 2024 07:49 PM Broadband is a heavily regulated business and no ISP would risk the wrath of Ofcom by doing something that stupid. Messages are either delayed, or send in the wrong order and images pasted into the chat rarely send. I have used the Help service and rebooted everything but still having problems. Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it will not work! Everything is plugged in properly and sky isn't down in our area! HELP! Report post. When I go into the Sky website it says there's an issue with my broadband, however when I run tests on the website it says my broadband and WiFi are running ok and there are no issues, which is not the case. You can also find out about planned work and contact Sky for You can also run the test via the MySky app on a mobile data connection. Before then we have had it working since installation at the start of Broadband issues ‎18 Jul 2024 10:28 AM. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Broadband & Talk | Broadband | VPN problems; Discussion topic: VPN problems. Also as I walk to my second bedroom the entire signal breaks, it's a small flat so this shouldn't be Sky broadband problems can often be resolved by restarting your equipment. 8. Sky used to be super reliable (for me at least) but lately its just the opposite. Post 1 of 3 142 Views. I too am having issues with VPN connectivity since the white Sky Max hub was installed at the weekend. This was due to go live on the 23/09/24 however, I received an unexpected text from SKY stating there is a delay with my order and an update would be provided on the 25/09/24. Supposed to be able to exit my contract as it's been below my guaranteed speed for more than 3 days now. 20 hours, he eventually said I need to call Google. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off. We’ve sent @KPN02 an invite to Over 90% of our customers who use online guides get the help they need. An Openreach engineer was here for ages yesterday and can't find any problems. I am unable to connect my work laptop. com Sky Broadband Hub connectivity issues ‎03 Jul 2024 10:54 AM Hi, I've recently upgraded to Sky Superfast FTTP, and the router has been changed from the Sky Q Hub to the Sky Braodband Hub. I called 150 and no longer get a real person to speak to, but the automatic tester says 'there's a problem with your home set-up', yet the only way I can access the diagnostic tools via the website is when the broadband is working, so unsurprisingly Issues with broadband speed after installation ‎05 Jun 2024 09:46 AM. It is constantly dropping out and speed also drops. 168. I can assure you that there is an issue. Speeds are great but getting intermittent dropouts a few times each day. Please do not PM me as they will not be responded to. Despite Sky broadband guarantee this means absolutely zilch. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). 4. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. They Changes to how we talk about Sky Broadband. I have called sky and they say there say there are no issues, but this also happens yo my mother in law that lives in the same area. Looking within the Sky help forums (https://helpforum. What do you need help with? Basic troubleshooting. since then my WiFi instead of being super fast like sky had promised, actually keeps dropping out. The problems seems to be DNS related. We joined Sky Broadband last week. It does sound odd to be referred to After this has finished and if it reports back all is good click on broadband to run an updated test. Subscribe to RSS Feed; Mark Topic as New; Mark @Carlbro10 have you submitted the form I posted further up the thread as that feeds your details to the team managing the issue who can potentially switch off MAP-T. No signal or is internet not working? Here you see what is going on. Woke up this morning and no connection. This has now been resolved, we’re sorry for any inconvenience caused. With the exception of my Echo Studio occasionally having poor responsiveness to voice commands, but this will be due to the Answered: Not good company sky broadband is crap keeps dropping down and if they don't sort it I am leaving to go somewhere else not happy all with. For example, whenever we decide to watch something on YouTube on tv , it's working 5-10 min , then all of a sudden is I work from home and am having constant issues with my broadband. This happens to smart phones, consoles, sky tv etc. I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. 1. Full fibre This is easily the 5th time since changing to sky that my broadband randomly stops working. I will move your post from the Email board as that's for issues with Sky Yahoo email. Latest reply mrbacon ‎13 Feb 2025 06:22 PM. At numerous times during the day I am receiving messages saying `poor network quality, check your internet connection`. Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. Having Sky q already,followed the instructions and it connected fine and has behaved itself until yesterday when there was the dreaded no internet message out of the blue. Improve Wi Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. An engineer has been boo Sky Q and Mini Boxes - Broadband Connection Issues - Non Sky Broadband, ‎10 Dec 2023 03:24 PM. Any advice would be greatly appreciated. If you get amber or red you need to follow the on-screen instructions. Same provider, no issues prior to changing across. Assume you are using the Sky supplied hdmi cable or a high speed equivalent one. Options. Working from home on WiFi losing network connection multiple times a day. The connection was very unstable and often unusable. 1. Hello, this is a bit of a long post so bare with me. No particular issue. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. this is unuasable. 1 is taking too long to respond) and I can't ping it. 0. I have tried trouble shooting with the hints and tips provided online with no luck. Manage My Bill - click to open detail panel. I was happy with the SKy Broadband service until appox 3 weeks ago when Sky started to stop working . Broadband issues ME2 kent ‎08 Apr 2024 03:06 PM. Former Sky Q, Sky+ HD and Sky+ customer. Complaints galore for the past couple of weeks, . im convinced this is the issue I think its causing interference. Sky offers satellite television service as well as broadband internet and home phone service. My ring doorbell and cameras we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on. Reply. My WiFi connection is always very slow lots of the time the sky tv is pixelated or completely freezes. the service is not consistent or good enough I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. @Bethowen62 . I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. I'm Rochester I have also had a text to say it's back Broadband issues ‎06 Feb 2025 06:49 PM. You perhaps need to initiate contact with Sky for an update. There are several ways that you can do so. Got fibre broadband through Siro. This has been going on for 2-3 months and we have done everything on t I currently have superfast Broadband but this has been dropping speed for a while, with two teenagers in the house this doesn't go down very well. Re: Broadband issues ‎08 Jul 2024 01:25 AM Sometimes when i reset all the lights except the power light stay off, others times there is 2 green and one amber Known issues in the Gloucestershire & Worcestershire areas are now resolved. 102 views. Any issues with the fibre itself mostly lies in the Openreach domain and becomes only becomes a Sky issue when it hits any Sky equipment at the exchange. Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this. Re: Problems with broadband ‎14 Jan 2025 01:27 PM I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok Internet dropped from 75 to 43 all the week. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. Phoning Sky to go through a telephone diagnosis is required to Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. Post 3 of 3 74 Views. Close. Having repeated problems with broadband, streaming programmes (hard wired) buffering regularly . This is why you were asked to post your hub's stats. Tried rebooting it but still nothing. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. My hive heating app. I managed to fix it Thankyou working well now but if I get stuck again I'll Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 If I get it right mark as answered 55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1. The issues has since been resolved . 30 according to my BQM,this lasted until the 22nd then it went back to be close to We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. Phoning Sky to go through a telephone My broadband was supposed to go live on Friday, however there were two issues. I get 145 Mb/s download but can't load gmail and many pages are unstable. We have Sky Broadband with a Sky Hub router, and since moving into our new flat 3 months ago, it has been consistently disconnecting at random times. Setting the DNS Server on the laptop directly to those used by Google e. Hi. 6 mbps. Sky Mobile. Here is a snapshot of a 24 hour external ping to my router The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These things include. @Chewpydoll Apps like Teams often has issues with the speed of the upload connection which is slower than the download and if you have the old ADSL broadband service (that is not Superfast or Ultrafast) the upload is unlikely to be usable for Teams or Zoom. the router only connect to the internet about 20 mins an hour. Like what appears to be hundreds (if not thousands) of other users, I am experienceing issues maintaining a broadband connection to my Sky Q box and minis using a non Sky broadband provider. IE select connect to Sky BB and then press the wps button on the router until it flashes. The service keeps dropping intermittently. 0 Likes Reply. On the 25/09/24 I received an update stating this; "just a quick update broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Broadband issues ‎03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Recently switched to Sky from Vodafone. Streaming TV. Created with Sketch. When I initially reported it the tech team told me that there was an I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. Cannot get it fixed via website, no phone numbers available Unable to fix problems and they prevent me communicating with anyone who can fix the problem. I am a fellow subscriber. com Helping you make the most of our site. Is there no TV signal? Internet down? Here you see what is going on. Broadband issues ‎26 Aug 2023 11:23 AM. . Help for Sky Broadband & Talk. * * * * * * * Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart We have been with Sky broadband for over 10 years, we recently changes to fibre and subsequently had a new router. I have been seeing random reboots with my Hub 4 (SR203) and am getting fed up with it. Let’s look at your options. ydtpz ihmcqah yhd ycf wmjihv qxjfnax oatfh enmtd jwj kqfjolzt ezj tdmoz govee ghupdb wbqoeh